Welcome to the Heedify documentation

Everything you need to set up, use and supervise Heedify, the contact center for Microsoft Teams. Pick your guide below, or use the search bar at the top of the page.

Administration & ConfigurationSet up entities, agents, queues, call flows and integrations in the Heedify Admin Portal.

Heedify AI ReceptionistThe AI voice agent certified for Microsoft Teams, which answers calls and transfers them with context.

SupervisionFollow agents, queues and live calls in real time.

Agent ConsoleSign in, handle calls and manage your queues in Microsoft Teams.

ReportsAnalytics dashboards, metric definitions and exports.

What's NewThe latest features and releases.