Performance

The Performance panel tracks daily call metrics against your organization’s goals. Metrics reset every 24 hours.

Heedify Agent Console performance panel showing total calls, missed calls, call duration, and connected calls.

The panel displays these metrics:

  • Total calls: Incoming calls that were answered or missed.
  • Missed calls: Calls you declined or did not answer before the ringing timeout.
  • Call duration: Total time spent handling calls.
  • Connected calls: Calls currently active.