Getting Started

The Heedify Agent Console gives agents call-handling and contact tools for Microsoft Teams. Supervisors with Supervisor mode enabled can monitor agent status and active calls.

What you need

  • Google Chrome or Microsoft Edge
  • A Microsoft 365 work account
  • A Heedify account with access assigned by your organization
  • Teams calling enabled by your organization to make or receive calls

Choose your next step

  1. Sign in to the Agent Console with your Microsoft 365 work account.
  2. Explore the Agent Console to find calls, contacts, and agent status.
  3. If you are a supervisor, read Supervisor mode. Your organization must enable supervisor access for your account.

Works with: Microsoft 365, Microsoft Teams.