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About
English
Administrator Guide
About
Architecture Overview
Requirements
Quick Setup
Application consents and permissions
Provision agents
Create queues
Create a flows
Advanced Configurations
Overview
Entities
Permissions
Flow
Routing
Queue
Media
Reports Portal
Overview
Report Configuration
Pages
Calls Dashboard
Calls Report
Chat Dashboard
Chat Report
Agents activities
Agents performance
Agents Response
IVR Dashboard
Calls Volumes
Calls History
Chat History
Wallboard
Heedify Chat Service
Build a Chat application
Managing Chat settings
Testing the chatbot
Integrations
Heedify Integration with HubSpot
Displaying Caller Data
User Guide
Getting Started
Logging into Agent Console
Exploring the Agent Console
Working with Agent Console
Contacts & Groups
Queues
Call handling
Calls History
Performance
Integration
Preferences
Accessibility mode
Supervisor mode
What's News
Français
Guide Utilisateur
Démmarer avec l’Agent Console
Logging into Agent Console
Explorer de la Console Agent
Travailler avec l’Agent Console
Contacts & Groups
Files d’attente
Gestion d’appel
L’historique des appels
Les performances d’agent
Intégration
Préférences
Mode Accessibilité
Le mode Superviseur
Les nouveautés
English
Administrator Guide
Advanced Configurations
Advanced Configurations
Table of contents
Overview
Entities
Permissions
Flow
Routing
Queue
Media