Requirements

Permissions

Heedify Cloud CX requires a set of permissions. Microsoft 365 tenant Admin should consent for each Heedify Cloud CX module.

Heedify Cloud for call management

Permissions	Permission type	Description
Calls.AccessMedia.All	Application	Access media streams in a call as an app
Calls.Initiate.All	Application	Initiate outgoing 1 to 1 call from the app
Calls.InitiateGroupCall.All	Application	Initiate outgoing group calls from the app
Calls.JoinGroupCall.All	Application	Join group calls and meetings as an app
Calls.JoinGroupCallAsGuest.All	Application	Join group calls and meetings as a guest

Heedify Presence Application

Permissions	Permission type	Description
Presence.Read.All	Application	Read presence information for all users

Heedify Admin portal

Permissions	Permission type	Description
User.Read	Delegated	Sign in and read user profile
User.Read.All	Delegated	Read all users’ full profiles

Heedify Agent Console

Permissions	Permission type	Description
Presence.Read	Delegated	Read presence information of all users in your organization
Presence.Read.All	Delegated	Read and write your presence information
Contacts.ReadWrite	Delegated	Allows the app to create, read, update, and delete user contacts.
Contacts.ReadWrite.Shared	Delegated	Allows the app to create, read, update, and delete contacts a user has permissions to, including their own and shared contacts.
OrgContact.Read.All	Delegated	Read organizational contacts
Calendars.Read	Delegated	Allows the app to read events in your calendars.
offline_access	Delegated	Maintain access to data you have given it access to
openid	Delegated	Sign in as you
profile	Delegated	View your basic profile
Teams.ManageCalls	Delegated	Start, join, forward, transfer, or leave Teams calls and update call properties
Teams.ManageChats	Delegated	Create, read, update, and delete 1:1 or group chat threads on behalf of the signed-in user. Read, send, update, and delete messages in chat threads on behalf of the signed-in user

Heedify Reporting

Permissions	Permission type	Description
User.Read	Delegated	Sign in and read user profile

For more informations about permission types (Delegated and Application) please visit the following Microsoft docs #calls-permissions

Networking

For a better quality, Heedify Agent Console module needs some network requirements

Please go to network-requirements page for more details.