Permissions

Heedify configuration and customer data (reports) can be accessed by different platform users.

The following table is a summary of permissions on Heedify CX platform.

Permission	Administrator in “default” scope	Entity Administrator	Flow functional administrator
Create, Remove and Update entities	✅	❌	❌
Manage entity admins	✅	❌	❌
Create, Remove and Update Flows	✅	✅	❌
Create, Remove and Update Queues	✅	✅	❌
Create, Remove and Update Agents	✅	✅	❌
Create and remove Medias	✅	✅	❌
Manage access to flow reports	✅	✅	✅
Manage access to recordings	✅	✅	✅