Permissions

Heedify configuration settings and customer reporting and recording data can be accessed by various user roles across the platform.

The table below provides a consolidated overview of the permissions available for each role within the Heedify CX platform.

Permission	Administrator in “default” scope	Entity Administrator	Flow functional administrator
Create, Remove and Update entities	✅	❌	❌
Manage entity admins	✅	❌	❌
Create, Remove and Update Flows	✅	✅	❌
Create, Remove and Update Queues	✅	✅	❌
Create, Remove and Update Agents	✅	✅	❌
Create and remove Medias	✅	✅	❌
Manage access to flow reports	✅	✅	✅
Manage access to recordings	✅	✅	✅