Exploring the Agent Console

The Agent Console provides a simple and intuitive user interface, without requiring complex training processes.

Take a glance at the main panels and their functions to gain an initial understanding of the Agent Console’s layout and features.

Layout components are as follows:

Panel	Component	Content
1	Agent performance panel	Show in real time calls number and duration
2	Queues Menu	Visual organization for queue and calls
3	Active calls zone	Offer active call management
4	Users search bar	Input for contact search and filtering
5	Data panel	Listing and managing contacts Monitoring interface Integration frames
6	History and details panel	Contextual calls histroy Call timeline Contact details
7	Personal preferences	Logout Settings About