Installing the Desktop App
Heedify Agent Console is available as a Windows desktop application, providing a dedicated experience for handling calls without requiring a browser. The desktop app integrates with Microsoft Teams and supports silent installation for IT-managed deployments.
The desktop app is currently available for Windows only. Mac users should use the web version.
System Requirements
| Requirement | Minimum |
|---|---|
| Operating System | Windows 10 (64-bit) or later |
| RAM | 4 GB |
| Disk Space | 200 MB |
| Network | Internet access to Heedify services |
| Audio | Microphone and speakers/headset |
Downloading the Installer
Download the latest version of Heedify Agent Console:
Download Heedify Agent Console for Windows
Installing the Application
Standard Installation
- Run the downloaded installer (
Heedify-Agent-Console-Setup-1.3.0-unify.exe) - If prompted by Windows SmartScreen, click More info → Run anyway
- Choose the installation directory (or keep the default)
- Click Install
- Once complete, click Finish to launch the application
The application installs to %LOCALAPPDATA%\Programs\Heedify Agent Console\ by default.
Silent Installation (for IT Administrators)
For automated deployments via SCCM, Intune, or scripts, use silent mode:
.\Heedify-Agent-Console-Setup-1.3.0-unify.exe /S
Optional parameters:
| Parameter | Description |
|---|---|
/S | Silent installation (no UI) |
/D=C:\Custom\Path | Custom install directory (must be last parameter) |
/NCRC | Skip CRC integrity check |
Example with custom path:
.\Heedify-Agent-Console-Setup-1.3.0.exe /S /D=C:\Program Files\Heedify
Verifying the Installation
After installation, the following registry keys are created under HKCU\SOFTWARE\Heedify:
| Key | Description |
|---|---|
Version | Installed application version |
Publisher | “Heedify” |
InstallPath | Installation directory |
ProductName | “Heedify Agent Console” |
InstallDate | Installation timestamp (YYYY-MM-DD HH:MM:SS) |
Check installation via PowerShell:
Get-ItemProperty -Path "HKCU:\SOFTWARE\Heedify" | Select-Object Version, InstallPath, InstallDate
Check version only:
(Get-ItemProperty -Path "HKCU:\SOFTWARE\Heedify").Version
Uninstalling
Via Windows Settings
- Open Settings → Apps → Installed apps
- Search for “Heedify Agent Console”
- Click the menu (⋮) → Uninstall
Via Command Line (Silent)
& "$env:LOCALAPPDATA\Programs\Heedify Agent Console\Uninstall Heedify Agent Console.exe" /S
Uninstalling removes the application and its registry keys. User data in
%APPDATA%is preserved by default.
Troubleshooting
-
Windows SmartScreen blocks the installer — The installer is signed but may trigger SmartScreen on first download. Click More info → Run anyway, or have your IT team whitelist the application.
-
Application won’t start — Ensure you have an active internet connection and can reach
unify.heedify.io. Check your firewall settings. -
Microphone not detected — Grant microphone permissions in Windows Settings → Privacy → Microphone. Ensure the app is allowed to access the microphone.