Preferences

Settings

Message Template

This feature enables the agent to create a quick reply template that can be used for sending instant messages and emails.

Variables can be used within the template to create a contextualised messages.

Available variables are

• phoneNumber
• callerName
• date

To enable this feature:

• Click on the Preferences icon and select Settings.
• Next, edit the Contact Message Template. You can utilize variables as described previously.
• Finally, click on Save.

During a call, click on the Push message icon to display the editor. Edit your message as needed and then click Send.

A customized instant message will be sent to the second agent.

💡 Mail can be used as an alternative.

Devices

The devices section allows you to select the speakers and microphones, ensuring your calls always use the correct device.