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About
English
Administrator Guide
Introduction
Architecture Overview
Requirements
Requirements for Extend Model
Requirements for Unify Model
Requirements for Chat Service
Quick Setup
Consents and permissions for Extend Model
Consents and permissions for Unify Model
Provision agents
Create queues
Create an Extend Call Flow
Create an Unify Call Flow
Advanced Configurations
Overview
Entities
Permissions
Flow
Routing
Queue
Media
Reports Portal
Overview
Report Configuration
Pages
Calls Dashboard
Calls Report
Chat Dashboard
Chat Report
Agents activities
Agents performance
Agents Response
IVR Dashboard
Calls Volumes
Calls History
Chat History
Wallboard
Heedify Chat Service
Build a Chat application
Managing Chat settings
Testing the chatbot
Integrations
Heedify Integration with HubSpot
Displaying Caller Data
User Guide
Getting Started
Logging into Agent Console
Exploring the Agent Console
Working with Agent Console
Contacts & Groups
Queues
Call handling
Calls History
Performance
Integration
Preferences
Accessibility mode
Supervisor mode
Common Issues & FAQ
Authorization_RequestDenied when adding an agent
What's News
Français
Guide Utilisateur
Démarrer avec l’Agent Console
Connexion à la Console Agent
Explorer de la Console Agent
Travailler avec l’Agent Console
Contacts & Groups
Files d’attente
Gestion d’appel
L’historique des appels
Les performances d’agent
Intégration
Préférences
Mode Accessibilité
Le mode Superviseur
Les nouveautés
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English
Administrator Guide
Quick Setup
Quick Setup
Start here to get up and running quickly.
Table of contents
Consents and permissions for Extend Model
Consents and permissions for Unify Model
Provision agents
Create queues
Create an Extend Call Flow
Create an Unify Call Flow