Agents performance
This report displays the performance statistics of agents over a specified period, focusing on their call handling efficiency and response time.
Filter
- Date Range Selector:The dashboard includes sliders at the top for selecting specific date ranges to filter the data displayed
Statistics table
| Column | Description |
|---|---|
| Agent | Agent name |
| Quick Answer | Number of calls answered immediately. |
| Standard Answer | Number of calls answered within the standard time frame. |
| Delayed Answer | Number of calls answered after a delay. |
| Avg. Talking Time | Average duration of talking per agent (in mm:ss format). |
| Avg. Ringing Time | Average time taken for the agent to pick up the call. |