Routing

Call routing can be defined by chaining multiple routing steps.The Start step is the entry point for the call routing.

Routing can be built using the following step types:

IVR

Time Based Routing

Regex

Prompt

Each routing step defines the next routing step based on a check or on caller action (DTMF). you can then build an infinity cases with the routing method stated above.

To create a new routing step

  1. Click Add new routing
  2. Fill the routing step name (without spaces)
  3. Click + to add the step
  4. Update the routing step settings.