Routing
Call routing can be defined by chaining multiple routing steps.The Start step is the entry point for the call routing.
Routing can be built using the following step types:
Each routing step defines the next routing step based on a check or on caller action (DTMF). you can then build an infinity cases with the routing method stated above.
To create a new routing step
- Click Add new routing
- Fill the routing step name (without spaces)
- Click + to add the step
- Update the routing step settings.