Agents activities

This dashboard provides insights into agent activities, enabling better monitoring and management of workload and efficiency. It is divided into two key sections:

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Filters

Date Range Selector:The dashboard includes sliders at the top for selecting specific date ranges to filter the data displayed

Agents Activities

A stacked bar chart representing the rate distribution of various activities for each agent.

Default Categories of Activities :

  • Admin Work: Time spent on administrative tasks.
  • Coffee Break: Time allocated for breaks.
  • Out of Shift: Time when the agent is off-duty.
  • Ready : Time the agent is available and ready to handle tasks.

Agents Presence

A stacked bar chart representing the rate distribution of various Teams presence for each agent: Available , Busy , Away , Offline …

These sections helps to monitor the distribution of agent activities and identify the balance between productive time and non-productive time.