Media

Heedify supports per-Entity audio asset management via the media library, integrated with WAV 16-bit PCM 16 kHz mono files used by queues (music on hold, whisper) and by call and chat flows (greetings, IVR prompts). The Media Library stores every audio file referenced by the call-routing modules in your tenant.

Audio format

Audio files must be WAV, 16-bit PCM, 16 kHz, mono. The file picker only lists .wav files — this is a client-side hint, not a server check, so always verify the file matches the spec before uploading.

Permissions

Actions on this page are gated by your permissions on the Media module for the Entity the file belongs to. Admins without read access on an Entity will not see its media; create, update and delete each require the matching permission per Entity.

Adding media

  1. Open Media from the sidebar
  2. Click Add new media
  3. Pick a .wav file from your computer
  4. Review the displayed file name, type, size and last-modified date
  5. Click Save

Actions

Action Description
Download Save the audio file locally
Delete Remove the media (see below)

The list shows only Download and Delete icons next to each row. There is no inline player on this page.

Deleting media

Deleting a media file cascades automatically. The reference is cleared from:

  • any queue that used it as music on hold or whisper
  • any call flow that used it as a media URL
  • any chat flow that used it as a media URL

The file itself is then removed from storage. This cannot be undone.

FAQ

Q: What audio format does Heedify accept? A: Heedify accepts WAV 16-bit PCM 16 kHz mono only. The file picker filters by .wav extension but does not verify the encoding — always confirm the file matches the spec before upload.

Q: What happens to references when I delete a media file in Heedify? A: Deletion cascades automatically. Any queue using the file as music on hold or whisper, and any call flow or chat flow referencing the file as a media URL, is cleaned up before the file is removed from storage. The action cannot be undone.

Q: Can I generate audio from text in Heedify? A: No. Heedify does not include text-to-speech. Produce the audio in your own tooling, export to WAV 16-bit PCM 16 kHz mono, and upload through the media library.

Q: Is media shared across Entities? A: No. Each media file belongs to one Entity. Admins without read permission on the Entity do not see its media, and queues or flows in a different Entity cannot reference it.

Works with: Microsoft Teams, Teams Phone, WAV 16-bit PCM audio, Heedify queues, Heedify call flows, Heedify chat flows.