What’s New

Jul 23, 2025

Added Entra ID integration Introduced a grid display mode for favorite contacts Enhanced optimization of Heedify-managed preferred presence

Fixed: Incorrect duration values in the agents list on the Supervisor Workspace

Adding view modes: compact and comfort

Adding colour code on call history

Enabling instant update on call history

Agent activity is set to UNAVAILABLE when Teams presence change to unavailable.

Adding Heedify Presence Mode

Fix call distribution in Longest Idle mode

Adding accessibility mode to the Agent Console

Ability to park a call

Ability to requeue a call

Extended call history

Blind transfer to voicemail

Audio devices preference settings

Functional admin was not able to access to report in some cases

Adding reports for IVR on Reports Portal.

Transfer to voicemail in agent console.

Added filters for contact search.

Ability to edit and delete a note.

Added new note types: shared and personal.