Application consents and permissions

Admin Portal

  1. Go to https://admin.heedify.io and sign in using Microsoft SSO
  2. Consent admin portal permissions
    • Check the consent for my entire org option
  3. Open https://admin.heedify.io/consent
  4. Click on Admin Consent under Call Center and Receptionist Console application Open again https://admin.heedify.io/Consent

Heedify portal applications

Agents, Supervisor and functional admins will access different Heedify web application to manage calls or access call analytics. It is required that tenant admin to consent application on behalf of all organisation users.

Application Meeting Configuration

The Heedify Contact Center Application must have permissions to remove users from teams group calls. The following PowerShell command updates the Teams ApplicatipnMeetingConfiguration to grant Heedify Contact Center Application the required permissions.

Set-CsApplicationMeetingConfiguration -AllowRemoveParticipantAppIds @{Add="2ad91f01-bf93-4313-89f1-cb201229e7db"}