Installing the Desktop App
Heedify Agent Console is available as a Windows desktop application, providing a dedicated experience for handling calls without requiring a browser. The desktop app integrates with Microsoft Teams and supports silent installation for IT-managed deployments.
The desktop app is currently available for Windows only. Mac users should use the web version.
System Requirements
| Requirement | Minimum |
|---|---|
| Operating System | Windows 10 (64-bit) or later |
| RAM | 4 GB |
| Disk Space | 200 MB |
| Network | Internet access to Heedify services |
| Audio | Microphone and speakers/headset |
Downloading the Installer
Download the latest version of Heedify Agent Console:
Download Heedify Agent Console for Windows
Installing the Application
Standard Installation
- Run the downloaded installer (
Heedify-Agent-Console-Setup-1.3.0-unify.exe) - If prompted by Windows SmartScreen, click More info → Run anyway
- Choose the installation directory (or keep the default)
- Click Install
- Once complete, click Finish to launch the application
The application installs to %LOCALAPPDATA%\Programs\Heedify Agent Console\ by default.
Silent Installation (for IT Administrators)
For automated deployments via SCCM, Intune, or scripts, use silent mode:
.\Heedify-Agent-Console-Setup-1.3.0-unify.exe /S
Optional parameters:
| Parameter | Description |
|---|---|
/S | Silent installation (no UI) |
/D=C:\Custom\Path | Custom install directory (must be last parameter) |
/NCRC | Skip CRC integrity check |
Example with custom path:
.\Heedify-Agent-Console-Setup-1.3.0.exe /S /D=C:\Program Files\Heedify
Verifying the Installation
After installation, the following registry keys are created under HKCU\SOFTWARE\Heedify:
| Key | Description |
|---|---|
Version | Installed application version |
Publisher | “Heedify” |
InstallPath | Installation directory |
ProductName | “Heedify Agent Console” |
InstallDate | Installation timestamp (YYYY-MM-DD HH:MM:SS) |
Check installation via PowerShell:
Get-ItemProperty -Path "HKCU:\SOFTWARE\Heedify" | Select-Object Version, InstallPath, InstallDate
Check version only:
(Get-ItemProperty -Path "HKCU:\SOFTWARE\Heedify").Version
Uninstalling
Via Windows Settings
- Open Settings → Apps → Installed apps
- Search for “Heedify Agent Console”
- Click the menu (⋮) → Uninstall
Via Command Line (Silent)
& "$env:LOCALAPPDATA\Programs\Heedify Agent Console\Uninstall Heedify Agent Console.exe" /S
Uninstalling removes the application and its registry keys. User data in
%APPDATA%is preserved by default.
Troubleshooting
-
Windows SmartScreen blocks the installer — The installer is signed but may trigger SmartScreen on first download. Click More info → Run anyway, or have your IT team whitelist the application.
-
Application won’t start — Ensure you have an active internet connection and can reach
unify.heedify.io. Check your firewall settings. -
Microphone not detected — Grant microphone permissions in Windows Settings → Privacy → Microphone. Ensure the app is allowed to access the microphone.
FAQ
Can I use the desktop app alongside the web version?
Yes, but you should only be logged in to one at a time to avoid receiving duplicate call notifications.
Does the desktop app auto-update?
Updates are distributed as new installer versions. Your IT administrator will provide updated installers as they become available.
What data does the app store locally?
The app stores authentication tokens and user preferences locally. Call recordings and contact data remain on Heedify servers.
Works with: Microsoft Teams, Teams Phone, Windows 10/11